Return & Refund Policy

Welcome to (hereinafter referred to as "our website"). We respect and protect the privacy of all users of the service. In order to provide you with more accurate and personalized services, your personal information will be used and disclosed in accordance with the provisions of this Privacy Policy. However, our company will treat this information with a high degree of diligence and prudence. will not disclose or provide this information to third parties without your prior permission. This privacy policy will be updated from time to time. When you agree to the Service Use Agreement, you are deemed to have agreed to the entire content of this Privacy Policy. This privacy policy is an integral part of the Service Use Agreement.

Return & Refund Policy

By placing an order through Mesuca you are agreeing to the terms below. We set these policies to ensure that you are fully aware of our refund and return methods and procedures. These policies are applicable to (United States) country.


We have a 30-day return policy, which means you have 30 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


To start a return, you can contact us at or call us at +86 185 6530 0817. If your return is accepted, We’ll provide you a return label to send the product back to our offices. The inspection could take around 1-7 business days. as well as instructions on how and where to send your package. You must ship it back at your own return shipping expense, After that, you’ll receive a new product. Once we have received the product we will refund the full amount. Items sent back to us without first requesting a return will not be accepted.


Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

To return your product, you should contact our mail.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.


We only exchange products that are damaged, wrong product, wrong size or defective. If you need to exchange an item please contact us at or Call Us at +86 185 6530 0817


We do not charge a restocking fee on returns.


The return shipping fee must be borne by the customer himself.


We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

1. Scope of application
(a) When you register a account, you provide the personal registration information required by;
(b) When you use the Mesuca network service or visit the platform web page, automatically receives and records the information on your browser and computer, including but not limited to your IP address and browser type. , language used, access date and time, software and hardware feature information, and web page records you need and other data;
(c) User personal data obtained by from business partners through legal channels.

2. Use of information
(a) will not provide, sell, rent, share or trade your personal information to any unrelated third party, unless you obtain your permission in advance, or the third party and (including affiliates) Individually or jointly provide services to you, and after the service ends, the third party will be prohibited from accessing all materials including those that were previously accessible.
(b) also does not allow any third party to collect, edit, sell, or disseminate your personal information by any means. If any platform user engages in the above activities, once discovered, has the right to immediately terminate the service agreement with the user.
(c) For the purpose of serving users, may use your personal information to provide you with information of interest to you, including but not limited to sending you product and service information, or sharing information with partners So that they can send you information about their products and services.

3. Information disclosure
Under the following circumstances, will disclose your personal information in full or in part based on your personal wishes or legal provisions:
(a) We will not disclose it to third parties without your prior consent;
(b) Your personal information must be shared with third parties in order to provide the products and services you request;
(c) Disclosed to third parties or administrative or judicial agencies in accordance with the relevant provisions of the law or the requirements of administrative or judicial agencies;
(d) If you violate relevant Chinese laws and regulations or the service agreement or relevant rules, you need to disclose it to a third party;
(e) If you are a qualified intellectual property complainant and have filed a complaint, disclose it to the respondent at the request of the respondent so that both parties can handle possible rights disputes;
(f) In a transaction created on the platform, if any party to the transaction performs or partially performs its transaction obligations and makes a request for information disclosure, has the right to decide to provide the user with the contact information of its counterparty. methods and other necessary information to facilitate the completion of transactions or the resolution of disputes.
(g) Other disclosures that deems appropriate in accordance with laws, regulations or website policies.

4. Information storage and exchange
The information and data collected about you by will be stored on the servers of and/or its affiliates. This information and data may be transferred to your country, region or the place where collects the information and data. overseas and be accessed, stored and displayed overseas.

5. Use of Cookies
(a) If you do not refuse to accept cookies, will set or access cookies on your computer so that you can log in or use platform services or functions that rely on cookies. uses cookies to provide you with more thoughtful and personalized services, including promotional services.
(b) You have the option to accept or refuse cookies. You can refuse to accept cookies by modifying your browser settings. However, if you choose to refuse to accept cookies, you may not be able to log in or use web services or features that rely on cookies.

6. Information security
(a) accounts have security protection functions. Please keep your username and password information properly. will use security measures such as encrypting user passwords to ensure that your information is not lost, abused or altered. Despite the above security measures, please also note that there are no "perfect security measures" on the information network.
(b) When using network services for online transactions, you will definitely disclose your personal information, such as contact information or postal address, to the counterparty or potential counterparty. Please protect your personal information properly and provide it to others only when necessary. If you find that your personal information is leaked, especially if your username and password are leaked, please contact customer service immediately so that can take appropriate measures.
​contact us
For more information about our privacy practices, if you have questions or would like to make a complaint, please contact us by email: